Privacy Policy

Omoda Jaecoo Shepparton is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Omoda Jaecoo Shepparton manages personal information. It is structured as follows:

1. Personal information Omoda Jaecoo Shepparton collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Omoda Jaecoo Shepparton and complaints
10. Changes to Privacy Policy

1. Personal information Omoda Jaecoo Shepparton collects

The main types of personal information Omoda Jaecoo Shepparton collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Omoda Jaecoo Shepparton such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Omoda Jaecoo Shepparton's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Omoda Jaecoo Shepparton's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Omoda Jaecoo Shepparton's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Omoda Jaecoo Shepparton.

Omoda Jaecoo Shepparton collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Omoda Jaecoo Shepparton keeps of telephone calls, or emails received, or messages sent to Omoda Jaecoo Shepparton or posted on Omoda Jaecoo Shepparton's pages on social media);
• Omoda Jaecoo Shepparton's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Omoda Jaecoo Shepparton collects personal information in connection with running its business directly from the individual concerned. On occasion Omoda Jaecoo Shepparton may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Omoda Jaecoo Shepparton stores personal information in electronic and paper form.

Omoda Jaecoo Shepparton uses and discloses personal information as follows:

• to source vehicles and sell them to Omoda Jaecoo Shepparton's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Omoda Jaecoo Shepparton's customers and prospective customers;
• to obtain products, services or information from Omoda Jaecoo Shepparton's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Omoda Jaecoo Shepparton knows about them);
• to operate and manage Omoda Jaecoo Shepparton's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Omoda Jaecoo Shepparton. For example, Omoda Jaecoo Shepparton may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Omoda Jaecoo Shepparton also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Omoda Jaecoo Shepparton uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Omoda Jaecoo Shepparton uses in the operation of the computer program is browsing history on Omoda Jaecoo Shepparton's websites, name, contact information, and other information you may input into Omoda Jaecoo Shepparton's websites. The level of human oversight Omoda Jaecoo Shepparton provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Omoda Jaecoo Shepparton's staff.

4. Cookies

Omoda Jaecoo Shepparton uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Omoda Jaecoo Shepparton's web server. Omoda Jaecoo Shepparton may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Omoda Jaecoo Shepparton's platforms and those social media platforms. Omoda Jaecoo Shepparton's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Omoda Jaecoo Shepparton's website.

5. Links to other websites

Omoda Jaecoo Shepparton's website may contain links to third party websites. Omoda Jaecoo Shepparton does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Omoda Jaecoo Shepparton and do not wish to receive these communications from Omoda Jaecoo Shepparton in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Omoda Jaecoo Shepparton.

7. Overseas transfers

Omoda Jaecoo Shepparton's website/s are hosted in Australia. On occasion, a third party service provider Omoda Jaecoo Shepparton engages or that Omoda Jaecoo Shepparton is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Omoda Jaecoo Shepparton holds about them by contacting Omoda Jaecoo Shepparton during business hours on (03) 4836 1333 or via the contact page.

Omoda Jaecoo Shepparton may require an individual making a request to verify their identity before processing their request.

Omoda Jaecoo Shepparton will aim to respond to all requests promptly and within 30 days.

Omoda Jaecoo Shepparton may refuse a request where permitted or required by law. Omoda Jaecoo Shepparton will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Omoda Jaecoo Shepparton and complaints

If you have any queries, concerns or complaints about how Omoda Jaecoo Shepparton handles your personal information please contact Omoda Jaecoo Shepparton during business hours on (03) 4836 1333 or via the contact page. Omoda Jaecoo Shepparton may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Omoda Jaecoo Shepparton can understand the nature of your concern. In most cases, Omoda Jaecoo Shepparton will ask that you put your request in writing.

Omoda Jaecoo Shepparton takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Omoda Jaecoo Shepparton's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 4836 1333
• Mailing Address: 8002 Goulburn Valley Hwy, Shepparton, VIC, 3630

10. Changes to Privacy Policy

Omoda Jaecoo Shepparton may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.